After the successful migration of e-mail service to the new e-Government Data Centre, the Ministry of Information & Communication Infrastructure (MOICI) as an implementing partner of UNDP funded e-Government programme decided to conduct a one (1) orientation/training for government employees. The training is focused to sensitize users on its functionalities, features and internal policies in order to fully utilize the new e-mail platform.
MOICI invited 23 Ministries/Departments to send 10 participants to the said training since the venue - ICT Training Centre, can only accommodate such number of trainees. Please see Annex A for the schedule. The one-day orientation/training on .gov.gm e-mail service started on September 7 and supposed to end on October 7, 2011, but due to changes in schedule of some agencies and the addition of 2 more agencies, it was extended until October 19.
The goals of the training:
- To teach participants how to use the new e-mail platform (basic & advance aspects of Microsoft Outlook Web App)
- Encourage the use & build confidence in using .gov.gm e-mail service
- Be familiar with internal e-mail policies
The training adopted a combination of lecture and hands-on approach (please see Annex B) and it was composed of 5 modules, namely:
♦ Basic of Outlook Web App (OWA)
♦ Other Features of OWA
♦ Knowing Various Options
♦ Maintaining Your e-Mail and other Considerations
♦ Q&A, Wrapping up and Mapping the Way Forward
Results of the training are highlighted below:
- After the training, a total of 1,147 e-mail accounts (or approx 38%) were created against approx. 3,000 government employees
- From the original 23 agencies invited, it was increased to 26 agencies.
- After the completion of the training, a total of 224 staff were trained out of 260 targeted participants (10 staff per agency). Or an achievement rate of 86.15%.
- From the total participants, 85 (38%) are female and 139 (62%) are male.
- From the total participants, 22 (11%) belongs to senior management, 121 (59%) belongs to middle management, while 62 (30%) belongs to lower management)